Question 1

What is Karn Decor?

Accepted Answer

Karn Decor is a premium home decor brand specializing in handcrafted candles, unique magnets, and artisan home accessories. We blend traditional craftsmanship with modern design to create pieces that elevate any living space.

Question 2

Where are your products made?

Accepted Answer

All our products are designed in India and manufactured using a combination of 3D printing technology and traditional artisan techniques. We work with local craftsmen to ensure every piece meets our high-quality standards.

Question 3

Do you offer gift wrapping?

Accepted Answer

Yes! We offer premium gift wrapping for a small additional fee. Simply select the gift wrap option at checkout, and we'll beautifully package your order with a personalized message card.

Question 4

How can I contact customer support?

Accepted Answer

You can reach our support team via email at support@karndecor.com, through our contact form on the website, or by calling our helpline. We're available 24/7 to assist you.

Question 5

How long will it take to receive my order?

Accepted Answer

Our standard shipping typically takes 3-5 business days for domestic orders. Since our items are carefully prepared, please allow an additional 2-3 business days for processing. You will receive a tracking number via email as soon as your order ships.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship globally! International shipping times vary by destination, typically taking 7-14 business days. Shipping costs are calculated at checkout based on your location and order weight.

Question 7

Can I change my delivery address?

Accepted Answer

If your order hasn't shipped yet, please contact our support team immediately. Once an order is in transit, we cannot change the delivery address for security reasons.

Question 8

What happens if my package is lost?

Accepted Answer

If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office. If it's still missing, contact us within 48 hours so we can assist you with filing a claim.

Question 9

Is shipping free?

Accepted Answer

We offer free standard shipping on all orders above ₹499. Orders below this threshold are charged ₹40 for standard shipping or ₹249 for express delivery.

Question 10

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order directly from your account dashboard under 'My Orders'.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day return policy for standard, non-customized items. Products must be unused, in their original condition, and in original packaging to qualify for a full refund.

Question 12

How do I initiate a return?

Accepted Answer

To start a return, log into your account, go to 'My Orders', select the item you wish to return, and click 'Request Return'. Our team will review your request and send you return shipping instructions.

Question 13

Are custom items returnable?

Accepted Answer

Unfortunately, custom and personalized items cannot be returned unless they arrive damaged or defective. Please double-check your customization details before placing your order.

Question 14

How long does it take to process a refund?

Accepted Answer

Once we receive and inspect your returned item, refunds are processed within 3-5 business days. Depending on your bank, it may take an additional 5-10 business days for the amount to reflect in your account.

Question 15

Do I have to pay for return shipping?

Accepted Answer

For standard returns, customers are responsible for return shipping costs. However, if the item arrived damaged or defective, we'll provide a prepaid return label.

Question 16

Are your candles made from natural ingredients?

Accepted Answer

Yes! Our candles are made from 100% natural soy wax, infused with premium essential oils and fragrances. We use cotton wicks for a clean, even burn.

Question 17

How long do your candles burn?

Accepted Answer

Burn times vary by size. Our small candles (100g) burn for approximately 20-25 hours, medium candles (200g) for 40-50 hours, and large candles (400g) for 80-100 hours.

Question 18

Can I request a custom design?

Accepted Answer

Absolutely! We love creating custom pieces. Contact us with your design ideas, and our team will work with you to bring your vision to life. Custom orders typically require 2-3 weeks for production.

Question 19

Are your products eco-friendly?

Accepted Answer

Sustainability is at our core. We use recyclable packaging, natural ingredients, and eco-conscious manufacturing processes. Our 3D printed items use biodegradable materials wherever possible.

Question 20

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer special pricing for bulk orders and wholesale partners. Please visit our Bulk Orders page for more information and a custom quote.

Question 21

What is the minimum order quantity for bulk pricing?

Accepted Answer

Our bulk pricing tiers typically start at 50 units for standard products. For custom branding or special jar colors, the minimum may vary between 100-200 units depending on complexity.

Question 22

Can we customize the scent and label?

Accepted Answer

Absolutely! We offer full label customization with your corporate logo. For orders above 500 units, we can also develop a custom fragrance profile exclusively for your brand.

Question 23

What is the typical lead time for bulk orders?

Accepted Answer

For standard stock, we ship within 7-10 days. Customized orders usually require 3-4 weeks for production and quality control, plus shipping time.

Question 24

Do you provide individual gift packaging?

Accepted Answer

Yes, we offer premium individual boxes with custom sleeves or greeting cards that can be added to each unit for a complete unboxing experience.

Question 25

How does the tree plantation contribution work?

Accepted Answer

At checkout, you can choose to make a voluntary contribution (1%, 3%, 5%, or a custom amount) to our tree plantation fund. 100% of these funds are used directly for reforestation efforts.

Question 26

Will I get a tax benefit or 80G receipt for my contribution?

Accepted Answer

Since this is a voluntary sustainability contribution to a brand-led initiative rather than a donation to a registered NGO, 80G tax benefits are not applicable.

Question 27

How is the money for tree plantation used?

Accepted Answer

Every rupee contributed goes directly into the procurement of saplings, nursery care, and the manual labor required for plantation and initial survival monitoring.

Question 28

Is my contribution to the tree plantation mandatory?

Accepted Answer

Not at all. The sustainability effort is entirely voluntary. You can choose to skip it or contribute an amount that resonates with you.

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